Privacy Policy

This policy explains how Chrono-Tec ("we", "us") handles personal information when you use this website or our services. We keep things simple: we collect the minimum information needed to look after you and your watch, and we don't sell or share your details for marketing.

Information we collect

When you contact us. If you contact us by WhatsApp, email, or phone, we may take your name, contact details, and details about your watch and the work you'd like carried out. We use this solely to provide estimates, carry out the agreed work, and return your watch to you.

When you browse this website. This website does not use contact forms or account systems, and does not ask you for personal information. We use privacy-friendly analytics (Vercel Web Analytics) to understand how the site is used — for example, which pages are visited. This does not use advertising cookies and does not identify you personally.

How we use your information

• To provide estimates and carry out watch repair, servicing, and restoration work
• To contact you about work you have asked us to do
• To keep basic records of work carried out, including for guarantee purposes
• To understand, in aggregate, how this website is used

What we don't do

• We do not sell your personal information
• We do not share your details with third parties for marketing
• We do not send marketing emails or texts

How long we keep information

We keep records of work carried out for as long as needed to honour our guarantee and meet our legal and accounting obligations, then delete them.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have rights over your personal information, including the right to access, correct, or ask us to delete it. To exercise any of these rights, email us at info@chrono-tec.com or call us on 01268 225029.

If you're not happy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

For anything relating to this policy or your personal information, email us at info@chrono-tec.com or call us on 01268 225029.

Changes to this policy

If we change this policy, the updated version will be published on this page with a new "last updated" date.